Everything below applies to The Art of Discipline™. If anything here doesn't answer your question, just email us.
info@architectframeworks.comCheck your spam or promotions folder first. If it's genuinely not there after a few minutes, email info@architectframeworks.com with the email address you purchased with, and we'll get you a working link.
Setup and password links are single-use. If yours didn't work, email us and we'll send a fresh one.
Use "Forgot your password?" on the Returning Participant Login page to get a new reset link.
You should never need to purchase twice. Email us with the address you used to purchase, and we'll confirm and restore your access directly — no need to go through checkout again.
Your work is safe on the device you're using — nothing is lost. This message means it hasn't synced to your account yet. Check your internet connection and that you're still signed in, then use the "Retry now" option where it appears. Wait for the status to say "Saved" before closing the page or switching to a different device, so your work is there when you come back.
Email info@architectframeworks.com with your payment details and we'll review and correct any duplicate or erroneous charge. See "Purchase Terms" below for how this is handled.
When you purchase or are granted access, we store your email address and the responses you enter throughout The Art of Discipline™ — your assessments, study notes, assignment answers, commitments, Personal Leadership Rhythm, reflection, and pilot feedback. This is used to provide you access to the experience and to save your work so it's there whenever you return, on any device.
Your responses are not public and are not visible to other participants. They are visible to authorized Architect Frameworks™ administrators: by default, administrators can see your overall progress (which weeks you've completed, your completion percentage, and when you last saved). Administrators may also deliberately open your full submitted work — for example, to support you if something isn't working, or to review how the program is going overall. Administrators can view your work but cannot edit it.
You can request a copy of everything you've entered at any time using "Download My Work" inside the experience, or by emailing us. To request that your data be deleted, email info@architectframeworks.com.
Because access to this digital experience is provided immediately, all purchases are final and non-refundable.
Duplicate or erroneous charges are reviewed and corrected — email info@architectframeworks.com with your payment details. Correcting a duplicate or erroneous charge is a billing correction, not a discretionary product refund.